BenchmarkPortal, a global leader in the contact center industry, recently announced that the customer support center for Edmentum, a leading provider of online learning solutions, has been certified as a Center of Excellence for the third consecutive year. The Center of Excellence certification distinction is based on BenchmarkPortal’s database of best-practice metrics for contact centers, with a focus on effectiveness and efficiency.
The certification process includes the completion of an independent survey measuring customer satisfaction. According to the survey, 81 percent of Edmentum customers are satisfied or very satisfied with their support experience. The results also showed that the average caller queue time and speed-of-answer time were about 40 percent more efficient than the industry average.
“From students who need their passwords to district-level administrators who want to better understand how to carry out data analysis to measure program effectiveness – our support center covers it,” said Jeremy Spivey, director of customer support for Edmentum. “We are extremely grateful for our support team’s accomplishments, and we are proud of the high level of service they provide to teachers and administrators on a daily basis.”
The Edmentum support center is responsible for providing a broad spectrum of knowledge across the company’s entire range of learning solutions, which nearly 1 million students use every day to enhance their learning experiences. The Edmentum support team is available through a multi-channel center, free of charge. For more information, visit www.edmentum.com/support.
About Edmentum Inc. Edmentum Inc. is a leading provider of online learning solutions designed to drive learner achievement for academic and career success. With more than 50 years of experience driving significant advances in the industry, Edmentum offers a wide variety of innovative solutions spanning a multitude of program areas to empower 21st century teaching and learning. For more information, visit edmentum.com.
About Center of Excellence Certification Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. benchmarkportal.com/call-center-certification
About BenchmarkPortal Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit BenchmarkPortal.com.