Contact Us

While Edmentum is a remote-first organization, corporate headquarters is located in Bloomington, MN. This allows Edmentors (that’s what we call ourselves) to come together in person and have space to think creatively, collaborate with one another, and celebrate our rich 60+ year history. Please direct all mail and correspondence to this address.

Global Headquarters

5600 W 83rd St, Suite 300, 8200 Tower
Bloomington, MN 55437-1000
United States

1-800-447-5286
info@edmentum.com

International
+44 (0)1572 492576
international@edmentum.com

Customer Support

Contact Support

+44 (0)1572 492576

Email Us

System Status Report

Status Report

Edmentum Support Form

User Role

Select the option which best matches your role at your school

Student - learners enrolled in educational programs (parents/guardians may also select this option)Teacher - primarily manages instructional duties for the classes and students assigned to themMentor - promotes student success by providing additional support, such as a Tutor or School CounselorAdministrator - oversees large scale educational operations and objectives, someone who is a decision maker for the school's virtual programsTechnical Lead - manages technical operations and initiatives for the school, such as an IT Director Edmentum Employee - an Edmentum employee servicing school that inquiry is related toOther (please specify) - school secretaries, accountants, and all other ancillary school staff not included above

Other Role

Contact Information

First Name

Last Name

Email Address

Phone Number

Student Contact Information

First Name

Last Name

Email Address

Phone Number

Edmentum Employee Information

Your Edmentum Email Address

Who are you filling this in on behalf of?

First Name

Last Name

Email Address

Phone Number

Location

Country

State

What is the name of your school and/or district?

Service/Platform

Are you enrolled in virtual courses taught by Edmentum teachers?

YES - I am enrolled in EdOptions Academy or ALVSNO - my courses are taught by teachers from my local schoolN/A - I'm not sure

Is your question related to LIVE virtual tutoring sessions with Edmentum?

YESNON/A - I'm not sure

Who manages your school's virtual programs with Edmentum? Are virtual Edmentum courses at your school taught by Edmentum-employed teachers or by your school's instructional staff?

School-Managed Program - our staff directly manages Edmentum virtual programs (school staff facilitates instruction)EdOptions Academy - Edmentum manages the virtual program (Edmentum teachers facilitate instruction)Hybrid - our staff facilitates instruction in tandem with add-on services facilitated by Edmentum (such as Tutoring, Grading Services, or other services)

Is your inquiry related to LIVE virtual tutoring sessions with Edmentum?

YESNON/A - I'm not sure

Is your inquiry related to a service other than EdOptions Academy or Live Tutoring? (Such as substitute teachers, grading services, success coaching, etc.)

YESNO

Is this for a school that has an EdOptions Academy (EOA) subscription? i.e. we manage their virtual programs with our instructional staff?

YES - we manage their virtual programs with our instructional staffNO - the school manages their virtual program independently

Is this inquiry related to LIVE virtual tutoring sessions with Edmentum?

YESNO

Is this inquiry related to a service other than EdOptions Academy or Live Tutoring? (Such as substitute teachers, grading services, success coaching, etc.)

YESNO

Which Edmentum offering is your inquiry related to? (Each product name links to its Learn and Support site — we encourage you to check there first if you haven't already.)

ApexEdOptions AcademyCoursewareExact Path (Insights & Growth, Proficiency)Study IslandMajor ClarityCareer Trade PrepCalvertVirtual TutoringLearn and Support has articles, guides, and troubleshooting resources for each product.

How do you login to access Edmentum? Once a choice is selected, a preview of the login page will appear below for you to validate your selection.

Directly at an Edmentum login pageGeniusCleverClasslinkCanvasA different login page/portal

What is the other login page/portal?

An Edmentum branded page with different login options

An Edmentum branded page with a username and password but the URL includes Genius.

A Clever branded web page with a search bar for the school name and a badge login.

A ClassLink branded page that allows you to search for your location.

How can we help? Please select the option which best matches the reason for your Edmentum Support request:

Login/password reset assistanceHelp navigating and using features within Edmentum's platformSuspected content errors related to typos, linked lesson resources, or another item within lesson materialsSuspected technical error affecting ability to progress through Edmentum activitiesAcademic concerns related to enrollments, start/end dates, and gradesGeneral feedback on how we can improve our programs

How can we help? Please select the option which best matches the reason for your Edmentum Support request:

Login/password reset assistanceGeneral questions related to navigating and using features within Edmentum's platformSuspected content error related to typos, linked lesson resources, or another educational concern related to our contentSuspected technical error affecting school users' ability to access and use Edmentum platform featuresIntegration related inquiries regarding app/course launching, data syncing, and post-setup guidance (such as Clever, Classlink, Canvas, and other partners)Questions regarding school/district contracts and renewals with EdmentumGeneral feedback on how we can improve our programs

How can we help? Please select the option which best matches the reason for your Edmentum Support request:

Subscription-related questions regarding user management, enrollments, academic concerns, or course recommendationsLogin/password reset assistanceGeneral questions related to navigating and using features within Edmentum's platformSuspected content error related to typos, linked lesson resources, or another educational concern related to our contentSuspected technical error affecting school users' ability to access and use Edmentum platform featuresQuestions regarding school/district contracts and renewals with EdmentumGeneral feedback on how we can improve our programs

Issue Description

Does this issue impact someone else?

YesNo

Who does this issue impact?

StudentTeacherMultiple StudentsEntire ClassUnknown

Impacted Person Information

First Name

Last Name

Username

Please provide a description of your request.

Please provide screenshots of the issue.

File size limit is 25MB

If you want to attach any files to help illustrate the issue, please attach those here.

File size limit is 25MB

Troubleshooting Tips

Before submitting a support request, please take a moment to review the troubleshooting tips below. These steps often fix common issues and can save you time.

Basic Troubleshooting Tips

Refresh the browser.
Close and restart the browser.
Restart your device.
Clear the browser’s cache and cookies.
Check that pop-ups are enabled.
Make sure that the list of trusted sites has been added to the network/filters (How-to and List).
Check that the browser is updated to the latest version.
Check the internet connection.
Check Edmentum’s system status.
Add Edmentum Email Addresses to approved sender list (How-To).

Have you tried the linked troubleshooting recommendations above?

Yes, I tried the recommended stepsNo, I have not tried them yetNot sure / Not confirmed

Has the impacted person tried the linked troubleshooting recommendations above?

Yes, they tried the recommended stepsNo, they have not tried them yetNot sure / Not confirmed

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Contact Information